Every no-cool call answered. Every HVAC lead followed up.
When the A/C quits in a Florida summer, the homeowner calls the next company on the list. We set up the automations that text back missed calls, reply to new leads in under a minute and ask every customer for a Google review, so you're the one who answers.
01 / The problem
You're on a job. The phone rings.
- i.
A no-cool call comes in while your techs are on the roof, and the customer is dialing your competitor by the time you can ring back.
- ii.
Quote requests from your website and Google sit until the evening, after another company has already replied.
- iii.
A great install gets a thank-you at the door and never turns into a Google review.
A missed call in this trade is a missed job. It's a follow-up problem, and follow-up is what automation does best.
02 / What we set up
Four automations for HVAC companies.
Set up for you, written in your voice. Plans run from $149 a month, month to month. See the plans
Missed-Call Text-Back
Miss a call and the caller gets a text from your company within a minute, asking what's going on and when they're home. You pick up the conversation when you're out of the attic.
02Review Engine
After every finished service call or install, the customer gets a one-tap Google review request. New reviews get a drafted reply for you to approve, and a bad one is flagged within the hour.
03Instant Lead Follow-Up
Quote requests from your website, Google and Facebook get a reply in under a minute with a booking link, then follow-up nudges until they book or answer.
04Website Assistant
A chat on your website that answers questions from information you've approved (service areas, hours, what you install), captures the name and number, and books the visit.
03 / Questions
Common questions.
- Does this work with the field-service software I already use?
- Often, yes. If Jobber or Housecall Pro already does part of this, we tell you and set up only what's missing. Setup starts with a 15-minute call about how calls and leads reach you today.
- What happens to emergency calls?
- The text goes out within a minute, and the conversation continues by text until you or your office can pick it up. Nothing is sent in your company's name that you haven't approved.
- Do I have to ask only happy customers for reviews?
- No. Every customer is asked, not just the happy ones, in line with Google's policy. Replies to reviews are drafted for your approval.
04 / Contact
Want to see what you're missing?
Book a 15-minute call. We'll look at how calls, leads and reviews work in your business today and tell you honestly whether automation will pay for itself.
- hello@atelierhelix.io
- Who we work with
- Owner-run home service businesses across Florida, from lawn care to HVAC, plumbing and remodeling.